Frequently Asked Questions
Everything you need to know about outfitting your kitchen.
What is the standard shipping timeframe for large equipment?
Most in-stock commercial equipment ships within 2-4 business days. Freight delivery times vary by location, but typically arrive within 7-10 business days.
Do you offer lift-gate delivery services?
Yes, lift-gate delivery is available for heavy equipment orders. You can select this option during checkout to ensure your items are safely lowered to the ground if you do not have a loading dock.
Can I return products if they don't fit my space?
Unused items in their original packaging can be returned within 30 days of purchase. Please note that some specialized equipment may be subject to a restocking fee.
Are your products covered by a manufacturer warranty?
Absolutely. All new equipment sold by Jean's Restaurant Supply includes the full manufacturer's warranty. Documentation is included with your shipment.
Do you offer bulk discounts for outfitting a full kitchen?
We provide competitive volume pricing for large-scale projects. Please contact our sales team directly for a custom quote on bulk orders or full restaurant builds.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer financing options for qualified commercial equipment purchases.