Returns & Exchanges
At Jean's Restaurant Supply, we want you to be fully satisfied with your kitchen and home essentials. If an item doesn't meet your expectations, you can return it within 30 days of delivery in its original, unused condition.
Initiate Your Return
Contact our customer service team via email or phone with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original manufacturer packaging, ensuring all manuals and accessories are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label or use your preferred carrier to send the package back to our distribution center, keeping a copy of your tracking number.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing